Knowledgebase Home > VirtualLab Macintosh | Glossary | Favorites | Login Knowledgebase Home | Glossary | Favorites | Login Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed articles. Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- ArticlesBillingiDriveRepairMost Asked QuestionsPre-salesTips and TricksVirtualLab MacintoshVirtualLab Windows View Articles by Category There are no sub categories VirtualLab Macintosh Add an article to this category There were 19 articles found in this category: I can't choose a file that I want to use to create a new file type (signature). It's greyed out. Files such as .app, .nib, and .mbox are greyed out in the file signature creation dialog box. Most likely, this type of file is a package. File packages are in MacOS 9 and X. They are basically a folder with files that appears as a single file to the user. Because it is not a single file with a ... The files I scanned for with my Mac client don't have names, why? When a file is deleted from the MAC OS filesystem, the file name is also removed. Unless the name is embedded in the header of the cluster of the file, there is no way to retrieve the name. If the name is embedded, vLab is designed to retrieve it. If you are not seeing a name, and only a number, ... I see a 'Calculating Offset' message in my Mac Client, what's it doing? When performing an 'Initialized Drive' scan on a Mac, there are several passes that the VirtualLab client will make in order to calculate the volume/data offsets. It makes a total of 5 passes. It's very important that you allow the scan to fully complete. Do not interrupt any part of the process ... My Mac Client reported 'Offset not found', what's that mean? There are two vital values that VirtualLab needs to be able to recover files properly. One is the allocation block size. This number is always properly calculated by VirtualLab. The other value is the Volume Offset which is where the volume information with all of the file data actually starts. ... I updated my signatures but now the list is empty and I can't add any, why? This is a MacOS 9 only problem which occurs when the VirtualLab applications is launched from a locked disk (ie. disk image). To correct this, copy VirtualLab to your hard drive and relaunch it. This will allow signatures to be added to the list. It's taking a long time to scan my device, why? VirtualLab is a very thorough utility. When using the recommended scan (Recover Initialized/Damaged Drive) VirtualLab finds whole and partial catalog trees and also searches for files by type patterns. When the scan actually finishes, you will see every file that VirtualLab is going to be able ... I can't launch or start the VirtualLab Client application on my Mac, what do I do? MacOS 9 Users: Drag the VirtualLab folder to any available Hard Drive. Launch VirtualLab that is within this folder. MacOS X Users: If double clicking the VirtualLab pacakge (not .dmg, please see the corresponding FAQ if you are having trouble with the .img file). Please repair your disk's permi ... What do I do if I lose my password? If you still have your Session File, launch VirtualLab and select the "Load Existing Session File" and choose your Session File. After connecting, select "Show Session Info" from the File menu. You will then be shown your Session ID and Password. If you have not purchased quota, select "Start a ... How do I set up VirtualLab to work with my laptop/desktop connected to another computer by firewire? (Firewire Target Disk Mode) MAKE SURE BOTH COMPUTERS ARE INITIALLY OFF! Also, the 'Good Device' must have at least OS X 10.2 installed as OS 9 cannot handle FireWire drives at a low enough level for VirtualLab. First turn on the laptop/desktop with the drive that needs to be recovered (Bad Device) and hold down the 'T' key ... One of my drives appears as a MS-DOS drive, is that normal? Most of the time this happens with Firewire drives. Most firewire drives purchased are preformatted with a FAT32 (MS-DOS/Windows) file system. All Macintosh computers out of the box are able to read these types of drives transparently and they show up as a normal Mac volume. Normally you can jus ... My Mac session stalled, what do I do? Stop your recovery by clicking the 'cancel' button. Then, click the "Select more Files" button. Do not uncheck anything. Instead click Save Files again and choose the same destination. When asked, choose to use the same Recovered Files folder and to skip already recovered files. Your recovery wi ... VirtualLab just crashed my mac, what do I do? MacOS 9.x: 1. Open the Extensions Manager control panel and select 'MacOS 9 All'. Then restart your computer. Extensions can cause VirtualLab to crash. 2. If the previous step does not help, please create a ticket at the HelpDesk with a detailed report of your computer (RAM, HD, Model, etc), the ... When using the Undelete scan on my Mac, what's actually being looked for? The undelete scan searches for files on a drive in the UNUSED portion of the drive. It does not scan the used portion of the drive at all so all files found have been previously deleted. However, this includes all copies of files that were deleted, and old saves. So if a file recovered is "the e ... The data the Mac Client recovered using the Undelete/File Type scan is corrupt, why? The first thing that needs to be evaluated is the drive's fragmentation. If a volume is severely fragmented, the Undelete process may not recover files properly. VirtualLab can only recover the first fragment/part of a file when performing an Undelete scan (this is due to the fact that the Undel ... How do I use the Merge Utility? The Merge Utility should only be used when recovering Mac files from a MS-DOS formatted drive. To determine if you will need to use this utility, first use VirtualLab for Windows to recover all of the files you want from the drive. Be sure to select all FINDER.DAT files and RESOURCE.FRK folders ... What do I do if I lose my password? If you still have your Session File, launch VirtualLab and select the "Load Existing Session File" and choose your Session File. After connecting, select "Show Session Info" from the File menu. You will then be shown your Session ID and Password. If you have not purchased quota, select "Start a ... I'm given three options about a session file and I don't know which option to choose, help! The three start options given when opening VirtualLab should be chosen as follows: -If this is the first time you are using VirtualLab choose the first option. -If you already have a Session File choose the second option and click the 'Choose' button to open your Session File. -If you have delet ... How do I make sure my data is ok before buying quota? There are two things you can do to test your data for integrity. We offer free recovery quota to recover a few files and test them in a real application to see if they are intact, and we also offer previews of files inside of VirtualLab. If you wish to use the preview function to make sure data ... VirtualLab Mac Crashing... This may be a permissions problem.. We suggest you login as 'root' (typically enter 'root' and your password, instead of your login name and then password) and try to launch the client again.