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There were 23 articles found in this category:
  1. questionActivation Number Not Received
    Question: I paid by 2checkout.com (2CO) or PayPal and I have not received my activation number, what do I do? Answer: Wait for 2CO or PayPal to process your order. Contact them if you have questions about the order. DO NOT CONTACT US ABOUT YOUR ORDER WITH THEM. Is your order complete? Our automa ...

  2. questionHow do I upgrade?
    You can quickly and easily upgrade an activation number here. Please, start here for any question you may have regarding your activation number. Increase your activation amount, change operating system, upgrade to a pro version and more! The activation upgrade page is where you need to start if ...

  3. questionI have questions about my order, what do I do?
    Look for your question in the support resources available online, odds are the FAQ's and Users Guide covers what it is you wonder about. If you don't have the answer to the question, then send us a ticket. Please don't ask questions that are already covered at the support area, this just takes ...

  4. questionI did not receive the free activation I asked for, why?
    To receive free activation number, you must be a first time user and confirm the validation email that is sent to you. There are several reasons that the activation email does not arrive: 1. Your ISP blocked the email. 2. You have spam blocking the email or similar service that blocked the email ...

  5. questionI bought an activation, but can't save the files.. the message is I need a larger activation.. why?
    This error message is a result of you having selected more files than you have purchased an activation number for. The solution is to return to the file selection area, look at the selected file details and see how much data you've selected to recover, compare that to your available quota, and ...

  6. questionDo you have a phone number?
    All support and contact is done through our website.

  7. questionCan I try before I buy?
    BinaryBiz offers free data recovery activation numbers to test the functionality of VirtualLab and the data it recovers. https://www.binarybiz.com/free-data-recovery/

  8. questionHow much does VirtualLab for Windows Cost?
    You can try out VirtualLab at no cost. Simply download the application and run it in demo mode to see the features and functionality before buying. In order to save data that's recovered, you need to buy an activation number: http://www.binarybiz.com/vlab/buy The benefits of the VirtualLab far ...

  9. questionWill VirtualLab recover my [your device or data here]?
    You need to actually download, install and run VirtualLab to determine if the data on your device (Hard Drive, Camera Card, etc.) can be recovered. There's no cost to try out VirtualLab inb advance of purchasing to see what can be recovered. The only way to know if VirtualLab can recover your da ...

  10. questionWhat ports need to be open to make a connection to the VirtualLab server?
    The VirtualLab server listens on standard ports using 80 and 443, the same ports as your internet browser, so these ports are typically allowed to traverse your firewall. If you have problems connecting, make sure those ports are allowed or contact your network admin for further assistance.

  11. questionI formatted my device. Can VirtualLab recover it?
    Probably. Download and start the client, scan the device you formatted. Be sure to: Turn off 'Use MFT' in the container selection 'options' area, this will tell vlab to not use the found MFT and use it to show found files. This way, the data on the drive prior to new install of data will be list ...

  12. questionThe file I am looking for was overwritten, can I still recover it?
    It depends. If the filesystem used the same space to save the file, as the original file occupied, then that original file has been overwritten. Depending on the size of the new file (if the new file was smaller than the old file, for example), then there may be a small fragment of the original ...

  13. questionWhat is a Session file?
    VirtualLab is designed to be an easy to use, fast, and efficient program. To do this, every recovery is based around a 'Session File'. This file stores everything you do when you use VirtualLab. It stores your session information, scanned drive information, and even which files have been recover ...

  14. questionHow do I recover the files found by VirtualLab?
    To save files you need quota. To try VirtualLab, you can try the free quota option (see the order page FAQs). When you are ready to purchase VirtualLab, simply select the files you wish to recover and click the 'Order Now button'. This will take you to our ordering page. We accept Visa, Masterca ...

  15. questionI paid by PayPal, but did not get my activation number. Why?
    If you don't return to our site after paying at paypal we don't know you paid, unless you email us. Send us your PayPal receipt ID, your name, and the date you paid and we'll manually complete your order and send you your purchase details by email.

  16. questionCan I scan a device on my network?
    At this time neither version of VirtualLab will scan a networked device. Plans are in place for adding this feature to the Pro version of the VirtualLab client. In order for VirtualLab to scan a device, that device must be connected to the same computer that is running the VirtualLab client.

  17. questionI'm having trouble using VirtualLab or I don't understand how some features work, help!
    If you have questions or are having problems, the first thing you will want to try is the Online User's Guide. This guide will walk you through all of the features of VirtualLab and will help you troubleshoot. It is a very short read since VirtualLab was made to be easy to use. If the answer to ...

  18. questionWhy do I need a different place to save my lost data?
    This requirement is not exclusive to VirtualLab. If you use any other recovery utility, they will all have the same requirement. The answer is very simple, if you recover files from a drive to the same drive you are most likely going to overwrite the data that is already there making further rec ...

  19. questionI have some private data, can you or anyone else see it?
    No, your private data remains private. None of your data is sent to us during the VirtualLab scan. Any data you choose to send to our server (perhaps you use Remote Storage option), is encrypted. All data files are stored locally and not transmitted to the VirtualLab server. An exception to this ...

  20. questionHow do I know that the data VirtualLab found will be ok?
    The best way would be to get some free quota and sample recover some of the found files. To get free quota, click the 'Free Quota' button in the VirtualLab Client. The other method of determining file quality is to use the 'preview' option from the files list. Not all file types will preview, bu ...

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