Knowledgebase Home > Billing | Glossary | Favorites | Login Knowledgebase Home | Glossary | Favorites | Login Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed articles. Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- ArticlesBillingiDriveRepairMost Asked QuestionsPre-salesTips and TricksVirtualLab MacintoshVirtualLab Windows View Articles by Category There are no sub categories Billing Add an article to this category There were 10 articles found in this category: I have duplicate charges. How do I get a refund? Duplicate charges are a result of clicking the order button more than once. To request a refund in this case, log in to your account and click the 'Request Refund' option. Note - Only direct payments to us are eligible for refunds at this time. Please see the Terms and Conditions presented to yo ... I did not use my quota/activation key, how do I get a refund? Log in to your account (MY ACCOUNT) to see what your refund options are. All transactions are made in consideration of the Terms and Conditions and governed by such and agreed to at the time of the sale. I've lost or misplaced my receipt, how do I get another? To reprint a receipt, login to your account at http://www.binarybiz.com/account/index.php Once logged in you'll see a button labeled 'PRINT RECEIPT' which will allow you to reprint your receipt. Can you cancel my Subscription? No, per the terms of the Agreement, you are required to cancel your subscription. We are not able to cancel it for you. To cancel the Subscription, you can simply login to the MY ACCOUNT area of the binarybiz.com website. Cancelation fees may apply and there are no refunds of unused portion of ... I want to buy more quota, can I apply my first purchase towards another order? Our system has no way of applying one order to another, but we can refund the unused order. Please email us your order details so that we can make the adjustment, and be sure not to use the quota from the order you wish to have refunded. I have a charge from you on my credit card, can I get a receipt? Receipts are provided when the order is complete, by printing your order page, and they may also be reprinted by logging into the www.binarybiz.com/account page. I've got corrupt files, can I get a refund? Sorry, all sales are final, per the terms you agreed to at the time of the sale. It's very important that you try all the different settings that can be changed within the client, to see what yields you the best quality of data. You can preview the data, and even save a file here and there, to s ... How do I cancel my subscription service? To cancel a subscription, login to your account. Click the My Account login icon at the top of the binarybiz.com website. Cancelation is effective immediately, and will instantly remove your access to any remaining quota, your remote storage files and you will not be able to add any more quot ... How do I cancel my Subscription? To cancel your Subscription, login to the MY ACCOUNT area of the binarybiz.com website. If you've forgotten your password, use the FORGOT PASSWORD process to retrieve it (see the Knowledgebase article on this topic if you need more detail). Paypal reported an 'internal error', what do I do? Simply login to your account. If you don't know your password, our system will email it to you. You can retrieve your purchase details by logging into the account area at www.binarybiz.com/account If you still have problems please let us know.