Knowledgebase Home | Glossary | Favorites | Login Knowledgebase Home | Glossary | Favorites | Login Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed articles. Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- ArticlesBillingiDriveRepairMost Asked QuestionsPre-salesTips and TricksVirtualLab MacintoshVirtualLab Windows View Articles by Category Articles (19) Billing (10) iDriveRepair (2) Most Asked Questions (23) Pre-sales (4) Tips and Tricks (5) VirtualLab Macintosh (19) VirtualLab Windows (13) Featured Articles Activation Number Not Received Most Popular Articles I did not use my quota/activation key, how do I get a refund? I can't open the files I recovered, why? I formatted my device. Can VirtualLab recover it? I paid by PayPal, but did not receive my activation number, why? I have questions about my order, what do I do? I signed up for a subscription, but can't see the quota.. why? I just bought quota, but the Client says I don't have any. Why? I'm getting a 10060 error when VirtualLab is connecting, what do I do? Can I try before I buy? How much does VirtualLab for Windows Cost? Recent Entries I have duplicate charges. How do I get a refund? Activation Number Not Received I have questions about my order, what do I do? I did not use my quota/activation key, how do I get a refund? I did not receive the free activation I asked for, why? I need to recover more data than I can get free activation for... Can I get more? I bought an activation, but can't save the files.. the message is I need a larger activation.. why? How do I upgrade? What guarantee do I have this will work? Do you have a phone number? Most Popular Searches my data is corrupt drive not found how do I get more quota i paid by credit card received an order number but no passwordactivation code were sent to me quota idrive repair upgrade my quota how do I get a refund refund 40050 error