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Self Help

VirtualLab Windows

I formatted my device. Can VirtualLab recover it?	I can't open the files I recovered, why?
I can't find the files I am looking for, help!

VirtualLab Mac

I'm getting the message, 'Cannot Load Required Libraries', what do I do?	Resetting your Activation / Demo Mode Error
When using the Undelete scan on my Mac, what's actually being looked for?	One of my drives appears as a MS-DOS drive, is that normal?
I can't launch or start the VirtualLab Client application on my Mac, what do I do?	It's taking a long time to scan my device, why?
I updated my signatures but now the list is empty and I can't add any, why?	I see a 'Calculating Offset' message in my Mac Client, what's it doing?
The files I scanned for with my Mac client don't have names, why?	I can't choose a file that I want to use to create a new file type (signature). It's greyed out.

Most Asked Questions

Can I use VirtualLab without an internet connection?	I can't preview a file, it's 'gibberish', what do I do?
I have some private data, can you or anyone else see it?	Why do I need a different place to save my lost data?
I'm having trouble using VirtualLab or I don't understand how some features work, help!	Can I scan a device on my network?
How do I recover the files found by VirtualLab?	The file I am looking for was overwritten, can I still recover it?
Can I try before I buy?	I bought an activation, but can't save the files.. the message is I need a larger activation.. why?
I did not receive the free activation I asked for, why?	I have questions about my order, what do I do?
How do I upgrade?	Why won't my recovered files open?
Where is the users guide?	I ordered from 2checkout but don't have my key, why?
How do I get my activation key?	Demo Mode Error [Mac]

Billing

I've got corrupt files, can I get a refund?	I have a charge from you on my credit card, can I get a receipt?
Can you cancel my Subscription?	I've lost or misplaced my receipt, how do I get another?
I did not use my quota/activation key, how do I get a refund?	I have duplicate charges. How do I get a refund?
Can I get your tax id number?

Pre-Sales

How do I know that the data VirtualLab found will be ok?	Will VirtualLab recover my [your device or data here]?
Can I try before I buy?	I have a file that's damaged and won't open, will recovering it with VirtualLab fix it?
What other payment methods to you take besides credit card?	Can I order by telephone?
Do you offer a money back guarantee?	How do I make sure my data is ok before buying?
I need to recover more data than I can get free activation for... Can I get more?

iDriveRepair

Is it possible to unlock these drives as I dont have the password (HDkey) to unlock them????

Tips and Tricks

I'm getting a blue screen when my device is connected at the start of Windows, help!	I can't open my PST (mailbox) file once I recovered it, what do I do?
My drive is clicking/grinding, should I try to recover it?	What will using iDriveRepair do for me?

Suggestions

Can't save files [deprecated]