BinaryBiz™ :: Support

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Product Guides, Tutorials and FAQs

This section gives you links to common self-help areas to help answer common questions that you might have about our products and services please select the best option below.

	Need Your License Key or Receipt? The Account Area displays your license keys, get receipts and review purchase history. You can lookup your account with a variety of options.
	Frequently Asked Questions Find answers to frequently asked questions about our products and services.
	Users Guides Users guides for our products. Great reading! what are you waiting for?
	Tutorials Flash based tips and techniques for our products.
	Open a Support Ticket Have a question not answered by our FAQs or User Guide? Open a ticket...

I did not use my quota/activation key, how do I get a refund?

I can't open the files I recovered, why?

I formatted my device. Can VirtualLab recover it?

I paid by PayPal, but did not receive my activation number, why?

I have questions about my order, what do I do?

I just bought quota, but the Client says I don't have any. Why?

I signed up for a subscription, but can't see the quota.. why?

I'm getting a 10060 error when VirtualLab is connecting, what do I do?