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  1. I did not use my quota/activation key, how do I get a refund?I did not use my quota/activation key, how do I get a refund? []
    Log in to your account (MY ACCOUNT) to see what your refund options are. All transactions are made in consideration of the Terms and Conditions and governed by such an

  2. I bought an activation, but can't save the files.. the message is I need a larger activation.. why?I bought an activation, but can't save the files.. the message is I need a ... []
    This error message is a result of you having selected more files than you have purchased an activation number for. The solution is to return to the file selection are

  3. How do I upgrade?How do I upgrade? []
    You can quickly and easily upgrade an activation number here. Please, start here for any question you may have regarding your

  4. How do I recover the files found by VirtualLab?How do I recover the files found by VirtualLab? []
    To save files you need quota. To try VirtualLab, you can try the free quota option (see the order page FAQs). When you are ready to purchase VirtualLab, simply select the fi

  5. How do I know that the data VirtualLab found will be ok?How do I know that the data VirtualLab found will be ok? []
    The best way would be to get some free quota and sample recover some of the found files. To get free quota, click the 'Free Quota' button in the VirtualLab Client. The other

  6. I can't preview a file, it's 'gibberish', what do I do?I can't preview a file, it's 'gibberish', what do I do? []
    If the file type you want to view is not previewable, then it's due to either the file type not being a supported previewable type, or the file is bad. See the users guide

  7. I need more quota, how do I add some? I need more quota, how do I add some? []
    Login to the MY ACCOUNT area of the binarybiz.com (https://www.binarybiz.com/account) to add quota to your subscription or to yo

  8. How do I use my 'Unleashed' VirtualLab quota?How do I use my 'Unleashed' VirtualLab quota? []
    Unleashed does not use activation keys, but instead a login (email address) and password. Use the same password you use to login to your binarybiz account (www.bina

  9. My Mac Client reported 'Offset not found', what's that mean?My Mac Client reported 'Offset not found', what's that mean? []
    There are two vital values that VirtualLab needs to be able to recover files properly. One is the allocation block size. This number is always properly calculated by VirtualL

  10. What do I do if I lose my password?What do I do if I lose my password? []
    If you still have your Session File, launch VirtualLab and select the "Load Existing Session File" and choose your Session File. After connecting, select "Show Session Info"

  11. The data the Mac Client recovered using the Undelete/File Type scan is corrupt, why?The data the Mac Client recovered using the Undelete/File Type scan is corrupt, ... []
    The first thing that needs to be evaluated is the drive's fragmentation. If a volume is severely fragmented, the Undelete process may not recover files properly. VirtualLab

  12. What do I do if I lose my password?What do I do if I lose my password? []
    If you still have your Session File, launch VirtualLab and select the "Load Existing Session File" and choose your Session File. After connecting, select "Show Session Info"

  13. How do I make sure my data is ok before buying quota?How do I make sure my data is ok before buying quota? []
    There are two things you can do to test your data for integrity. We offer free recovery quota to recover a few files and test them in a real application to see if they are in

  14. Why can't I save my files?Why can't I save my files? []
    Make sure that you have enough quota to save the selected files. Also make sure that the place your saving the data to has enough space to store all the files. If you've requ

  15. I want to talk to you on the phone, who can I call? I want to talk to you on the phone, who can I call? []
    All support is done via the web, and we've worked hard to make this as efficient and fast a method for solving your problem as possible. We hav

  16. How much does VirtualLab cost?How much does VirtualLab cost? []
    ...charge for it. VirtualLab for Windows Each module offered within the VirtualLab Client uses quota in order to rec

  17. I need to add quota to my account, how do I do that? I need to add quota to my account, how do I do that? []
    All Personal and Professional subscribers can add quota to their accounts very easily and for a very small cost. Activation Number customers cannot add quota to a session, so

  18. Can you cancel my Subscription?Can you cancel my Subscription? []
    No, per the terms of the Agreement, you are required to cancel your subscription. We are not able to cancel it for you. To cancel the Subscription, you can simply login to

  19. I want to buy more quota, can I apply my first purchase towards another order?I want to buy more quota, can I apply my first purchase towards another order? []
    Our system has no way of applying one order to another, but we can refund the unused order. Please email us your order details so that we can make the adjustment, and

  20. I've got corrupt files, can I get a refund?I've got corrupt files, can I get a refund? []
    Sorry, all sales are final, per the terms you agreed to at the time of the sale. It's very important that you try all the different settings that can be changed within the cl

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