We're here and happy to help you, and have done our best to provide you with excellent programming, support center topics and user documentation... and we know that occassionally that's not enough. If you do need more help, we'd like to assist you. However, we ask you follow some general guidelines in the support process;

1. Read the users guide. It's your first stop for questions using our products.
2. Search the Support Center for topics relating to your problem. Most likely it's already experienced and answered.
3. Before buying quota, please get some free quota and check the found data.
4. Preview the data before buying quota. In most cases the files can be viewed and this will help you decide the quality.
5. Don't ask us questions already covered in the above areas.
6. If you do need help, ask your question kindly, without threats or demands. The relationship between us is governed by the Terms and Conditions of use that you agreed to abide by (it's a legal agreement, your credit card company will be provided with a copy of it and your purchase details in the event of a dispute) prior to the completion of the sale. Without your agreement, we'd of not provided you with the service. Now, we'd really rather not have to deal with this 'legalese', it's somewhat unproductive for us, however, we can't provide you with a service without requiring you to pay for it.

If you're nor sure how to ask in order to get good service, here is an article which may assist you: http://www.37signals.com/svn/archives2/tips_for_getting_good_customer_support.php