Most likely the ticket was deleted or closed due to it's content.
We have a policy of not duplicating support request efforts, so if the
ticket you submit is already answered by a Knowledgebase Article,
product description or Users Guide then the ticket you submit won't be
answered.
If you'll take just a moment and search our sites we're certain that you'll find the answer you're looking for.
If not, by all means send us a support ticket. We ask that you be very detailed as to your question and situation.