When your computer no longer recoginzes your hard drive, then iDriveRepair can be used to fix the hard drive so that it can be read again. iDriveRepair only works with Windows operating systems, but, you can repair any supported hard drive, and once the repair is completed, work with that hard drive in the operating system it's from (eg, it's a mac formatted or *nix formatted hard drive, use iDriveRepair to fix it first).

In a nutshell, iDriveRepair will fix the service areas of the hard drive so that your system can recognize it again. At that point you can work with the hard drive in order to retrieve the data from it. Depending on the severity of the damage to the device you may be required to use recovery software such as VirtualLab to recover the data.

If we are unable to repair the device, then there is no charge. Keep in mind that the service is solely to repair the device, it has nothing to do with recovering the files. However, we are aware that a customer purchases the service for the purpose of recovering their data, and in some cases using additional recovery methods, such as copying the device or recovering the data with software will be required to get your files. Without the iDriveService, performing those tasks would not be possible, since your system could not access the hard drive.