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  1. questionI need to recover more data than I can get free activation for... Can I get more?
    No, but you can consider buying a larger activation number. https://www.binarybiz.com/vlab/buy

  2. questionMy device is not listed in the Volumes area, what do I do?
    Check to see that the drive is properly set up in CMOS, and properly cabled and jumpered properly. If you are certain that the drive is connected properly, then it could be a bad drive. If you suspect the drive is bad (physically), DO NOT attempt a software recovery. Instead, contact Total Recal ...

  3. questionI'm getting a 10061 error, why?
    That's a connection error to the VirtualLab server. You need to make sure that you don't have a firewall blocking your connection. If you do, then you need to open the ports that VirtualLab client needs in order to connect to the server.

  4. questionI can't find the files I am looking for, help!
    Be sure you scan the entire device (physical, not logical) and then use the search tool to search for the files (note: depending on the reason for loss, the folder names may have changed). Also, be sure to scan the entire device, not just the partition (and don't stop the scan, allow it to finis ...

  5. questionI can't login to the Client, it says my account is not found, why?
    You must use the proper account name (email address) and password. If you don't know the details, see the receipt that was emailed to you at the time the order was completed. If you've forgotten your password, use the FORGOT PASSWORD link in the CLIENT. THE SUPPORT CENTER LOGIN NAME AND PASSWORD ...

  6. questionQuestions about VirtualLab 'Unleashed'
    The fee has not been established.. we just released Unleashed.. it won't be more than you pay now, and I would expect it to be a lot less since you're already a customer. Never install a program to a device you want to recover data from. You'd be better off getting a USB or FireWire external enc ...

  7. questionI have a 'Error: 40024' message, why?
    That's a communications error between your client and the server. Stop file saving and return to the file selection window. Then, click the 'Save Files' button again. You may want to click the 'skip saved files' option so that you don't recover the same data again.

  8. questionI get a 'error: saving workspace failed' message, why?
    This error is a result of not enough free space on the device to save the session or saving the session to non-writable media. The solution is to check for free space on the device where you're saving the session, and to make sure that you save the session to a standard storage device, like hard ...

  9. questionI'd like to save my recovery progress. How do I do that?
    The session is saved automatically in the VirtualLab application folder. To continue the session follow the steps below: To continue a previous recovery session, load the module that you were working within and click 'Continue previous recovery' in the volume selection window. See the users guid ...

  10. questionI'm getting a 40023 error 'Session is Busy', what do I do?
    That error is a result of an improperly terminated session. You can quit the VirtualLab application, relaunch, reconnect to the server and scan the device again making sure that you create a new session to do so (don't continue a previous scan). Alternatively, you can send us the session ID and ...

  11. questionHow do I use my 'Unleashed' VirtualLab quota?
    Unleashed does not use activation keys, but instead a login (email address) and password. Use the same password you use to login to your binarybiz account (www.binarybiz.com/account) to login to VirtualLab. You can retrieve your password with the 'forgot password' link from the account login page.

  12. questionI signed up for a subscription, but can't see the quota.. why?
    VirtualLab subscriptions are designed and to be used to keep unused quota available after 30 days. As part of your subscription, we'll post free quota to your account monthly, app. 30 days from the day you signed up for the subscription. The additional quota is not available at the time you sig ...

  13. questionI can't open the files I recovered, why?
    Sounds like you've got some corrupt data. If the files in question were not previously deleted, then you can make some settings changes in your Client. Here's what we suggest: 1.Be sure to scan the entire device, not just the partition. 2.Re-scan drive with "Check DATE of FAT file descriptors" a ...