Knowledgebase Home > Articles | Glossary | Favorites | Login Knowledgebase Home | Glossary | Favorites | Login Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed articles. Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- ArticlesBillingiDriveRepairMost Asked QuestionsPre-salesTips and TricksVirtualLab MacintoshVirtualLab Windows View Articles by Category There are no sub categories Articles Add an article to this category There were 19 articles found in this category: Why can't I save my files? Make sure that you have enough quota to save the selected files. Also make sure that the place your saving the data to has enough space to store all the files. If you've requested free quota, the free quota is issued in kilobytes, not megabytes. If you need more free quota than we offer, then us ... I want to talk to you on the phone, who can I call? All support is done via the web, and we've worked hard to make this as efficient and fast a method for solving your problem as possible. We have several options for contacting us, first decide what department can assist you. Technical Support Options for GUESTS Use this Support Center. Sear ... I paid by PayPal, but did not receive my activation number, why? The reason is that you did not click the 'Return to Merchant' button and return to our site once paid. Not returning to our site means that the order was not completed. We're happy to complete the order and get you what you paid for. Kindly provide us with your PayPal order number and we'll get ... Paypal order not complete, what do I do? If you did not receive your confirmation email, login to your account at www.binarybiz.com/account Use the 'forgot password' function to retrieve your password. Where is the Users Guide? Macintosh http://www.binarybiz.com/vlab/guide/mac/v3/index.html Windows http://www.binarybiz.com/vlab/guide/win/index.html How much does VirtualLab cost? The VitualLab client is free, there is no charge for it. VirtualLab for Windows Each module offered within the VirtualLab Client uses quota in order to recover files. To save and recover data using the client, you need quota. Quota is charged based on how many gigabytes you purchase. VirtuaLab f ... Help! I can't find the files I am looking for. Be sure you scan the entire device (physical, not logical) and then use the search tool to look for the files (the folder names may have changed). Also, be sure to scan the entire device, not just the partition. Finally, try to re-scan drive with "Check DATE of FAT file descriptors" and "Check T ... Why won't my recovered files open? Corrupt data is a possibility when recovering deleted files and damaged storage devices. Here's a few tips you can try, to change the quality of the data you find using VirtualLab. And remember, always preview the data that's found, BEFORE beginning the recovery of the files! Be sure you scan th ... Can VirtualLab repair my operating system? No, VirtualLab is a data recovery software product only. If you have damage or corruption in your filesystem, then you need to try to repair the filesystem with your installation CD. If you need to recover data from a device with a damaged filesystem, then VirtualLab can do that with no problem. ... I need to add quota to my account, how do I do that? All Personal and Professional subscribers can add quota to their accounts very easily and for a very small cost. Activation Number customers cannot add quota to a session, so be sure to purchase the full amount you need at the time of your order. SUBSCRIBERS To add quota, simply load the client, ... My email address has changed, or I no longer have access to it, how do I change it? We'll need a Letter of Authorization from you in order to change the authorized account email access if you are unable to use the automated system. To change the email address associated with the VirtualLab account: 1. Draft a letter of Authorization detailing the old email address and the new e ... My system sees my hard drive, but Windows and VirtualLab does not, what do I do? This may be a System Area software problem on the hard drive, which can be repaired using iDriveRepair. You can download and run the iDriveRepair client, and see if the client reports the drive as being present. Be sure to follow the setup instructions so that the hard drive is properly install ... I can't get free quota for the CD/DVD Recovery Module, why? Free quota is not available for use with the CD/DVD Recovery module because during the recovery process the media will become readable again due to proprietary technology that we'll be loading into memory during the recovery process. If we offered free quota, then that same process will yield th ... How to get the most from us and our products... We want your experience with us and our products as enjoyable and successful as possible, in order to assist in this goal, we've compiled a short list of Do's and Dont's to help you along the way; DO'S 1. DO read the description of the product and service on each offering page. 2. DO take advan ... I quick formatted my CD/DVD, will VirtualLab still recover it? Probably. You should download the Windows Client and scan the media, it costs you nothing to do so. VirtualLab is the only product (as of this writing) that will recover data from quick formatted plastic (cd and dvd media). I need support, how do I get help? We're here and happy to help you, and have done our best to provide you with excellent programming, support center topics and user documentation... and we know that occassionally that's not enough. If you do need more help, we'd like to assist you. However, we ask you follow some general guidel ... I'm getting a 10060 error when VirtualLab is connecting, what do I do? This is a connection problem between your client and the VirtualLab server. There are a few things you can try: 1. Turn off 'Automatically detect Proxy Server settings' from the Login page of the Client: Click 'Connection Settings' Then uncheck the first option if it's checked. If it's NOT chec ... I submitted a ticket and did not receive or can't find a response, why? Most likely the ticket was deleted or closed due to it's content. We have a policy of not duplicating support request efforts, so if the ticket you submit is already answered by a Knowledgebase Article, product description or Users Guide then the ticket you submit won't be answered. If you'll ta ... I just bought quota, but the Client says I don't have any. Why? Each module requires quota. Therefore, be sure that you're using the module that you just purchased quota for. If you're not sure, look at the receipt that was emailed to you to see what was purchased.