BinaryBiz™ :: Support

Product Guides, Tutorials and FAQs

This section gives you links to common self-help areas to help answer common questions that you might have about our products and services please select the best option below.

	Knowledgebase Find answers to common questions about our products and services.
	Frequently Asked Questions Find answers to frequently asked questions about our products and services.
	Users Guides Users guides for our products. Great reading! what are you waiting for?
	Tutorials Flash based tips and techniques for our products.
	Panic Button! Use this Emergency Ticket System to send a one time urgent message to support. If you are currently a customer, see your support options below.

I can't open the files I recovered, why?

I just bought quota, but the Client says I don't have any. Why?

I'm getting a 10060 error when VirtualLab is connecting, what do I do?

I formatted my device. Can VirtualLab recover it?

I have questions about my order, what do I do?

I submitted a ticket and did not receive or can't find a response, why?

How do I cancel my Subscription?

I signed up for a subscription, but can't see the quota.. why?

See More FAQs

Existing Customers - Login

Login Required: This area of our site is available to those who have purchased products.

	Ask Us a Question Before asking a technical question by e-mail do the following: Try to find an answer by reading the manual. Try to find an answer by reading a FAQ. Try to find an answer by inspection or experimentation..
	Live Chat Chat with a technical support representative. (Hours may vary)

	My Account This section lets you edit your account password, manage VirtualLab quota and subscriptions.
	Receipt Lookup Find a past invoice using a credit card and billing zip code without using account login.